How to Cancel a Booking Request
Written by Bonita Fowlersmith
Updated at July 27th, 2024
Table of Contents
We acknowledge that circumstances can change during the supply chain process. Whether it's due to a canceled order, finding alternative support, or an accidental duplicate entry, there may be instances when you need to cancel a shipping request. Rest assured that canceling a shipping request is a simple process and can be done within the platform by following these steps.
Locate the Shipment
First you'll need to locate the shipment you'd like to cancel. To do this click on Shipments in the top global navigation menu. Scroll the list or use the search field to find the shipment you'd like to cancel.
Canceling a Shipment
To cancel a shipment click on the box next to the Shipment ID. If you have multiple cancelations to make, select all that apply.
Once you have made your selections, an action menu will appear, where you can select Cancel.
Additional Information
Shipments can be canceled at any point before they are approved. Once a shipment is Pending or after, you'll have to contact Shippabo's Operations team to see if it can be canceled. Please note that a cancelation fee may be applied, and that shipments can not be canceled once they have been picked up from the origin port.
