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Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • FAQs
    General Operation Shipment Tracking Billing Booking & Quoting Customs & Compliance
  • Full Platform
    Dashboard & Insights Quoting & Shipment Overview Customs Communications Individual Shipment Teams & Partners
  • Shippabo View
    Dashboard & Insights Quoting & Shipment Overview Communication Individual Shipment Teams & Partners
  • What's New
    2024 January 2025 April 2025
  • Glossary
    General Shipping Terms Destination Related Terms
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Dashboard & Insights

This category includes guides on utilizing your dashboard functions, setting up and managing automated reports, creating custom views, and recording product information within the platform.

Quoting & Shipment Overview

This category provides guides on shipment health scores, the use of shipments and containers list, as well as filter functions. It also offers guides on the quotation process, from creating a new quote request to an overview of your shipment lifecycles.

Customs

This category offers guides on the customs procedure for your shipments, exploring topics such as Power of Attorney, ISF, viewing customs entry statuses, and best practices for your customs Standard Operating Procedures.

Communications

This category provides guides on using the platform's communication features, including sending messages, editing notifications, and utilizing the communication panel effectively.

Individual Shipment

This category includes guides on managing specific shipments, detailing how to update shipment details, assign delivery locations, update milestones, upload documents, and assign partners. This section also provides guides on managing your shipment invoices.

Teams & Partners

This category provides guides on expanding and managing your network within the platform, including adding partners, updating basic account information, and adding new team members to your Shippabo account. It also offers guidance on assigning appropriate roles to each team member.

Popular Articles

  1. How to Send a Message & Message Threads
  2. Messages: Where Can I check them?
  3. How to Upload Documents
  4. How to Create a Custom Shipment View
  5. How to Add a New Team Mate to your Account
  6. How to Create a New Quote Request
  7. How to Approve or Reject a Quote
  8. How to Schedule a Report
  9. Customizing your Dashboard
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Shippabo helps businesses optimize their logistics management with a machine-learning platform, integrated services, and real-time insights.
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