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Frequently Asked Questions
General
Find answers to common questions and learn more about how Shippabo can help streamline your shipping experience.
- What is Shippabo?
- Is Shippabo an NVOCC?
- Where does Shippabo ship from?
- Does Shippabo Offer Service to Canada?
- Is Shippabo easy to install?
- Is there a platform fee?
- Is my supply chain too complex?
- How long does onboarding take?
- Will Shippabo work with my other softwares?
- Will Shippabo work with my forwarders/partners?
- Do I Need to Fill Out a Credit Application?
- What Languages Are Available in the Platform?
- Are My Suppliers Required to Use the Platform?
- Where is Shippabo's China Team Located?
- Can My Account Information Be Updated Once It's Already Entered?
- What is a rate sheet?
- Where can I access my rate sheet?
- Where can I Edit my Notifications Settings?
- What is Shippabo's tariff?
- How do Fixed Rate Contracts work?
- How does Allocation for my Fixed Rate Contract work?
- Does Shippabo have tools built for high-volume importers?
- Does Shippabo's software offer seamless updates on shipment milestones?
- Does Shippabo have solutions for seamless import/export management?
- Does Shippabo have options for centralized vendor and partner collaboration?
- Does Shippabo support shipments from India to the United States?
Operation
Discover helpful information and guidelines about using Shippabo’s platform for your day-to-day operations.
- Am I Able to Consolidate My Container With Multiple Suppliers?
- Am I Responsible for Uploading Documentation (i.e. Commercial Documents) to the Platform?
- How Do I Know What Shipments Need Commercial Invoices and Packing Lists Uploaded?
- How Do I Respond to Messages Sent Using the Platform?
- How Does Shippabo Handle Invoices?
- Can I use the Shippabo platform to track documentation?
- If I am a visibility user, can I still submit a quote for freight?
- What is a Telex Release?
- Does Shippabo have tools for managing multi-modal shipments?
Shipment
Get details on managing your shipments, from preparation to delivery, for a smooth and efficient shipping process.
- What is a Shipment Lifecycle?
- How Far in Advance Do I Need to Submit My Booking Request?
- How Much Free Time Do We Get When Our Shipment is Being Delivered Via Truck?
- Can I Have a Shipment Delivered Directly to a Client's Location?
- How much free time do we get when our shipment is being delivered by truck?
- How is my health score calculated?
- Can I Update the Partner Roles within Multiple Shipments at Once?
- Will my suppliers see my rate sheet or quotes in the platform when they create a shipment through the new booking flow?
- Do you pick up from the ports?
- What is the "Predicted Delivery Date" on my Shipment?
- What do the Various Dates on my Timeline Mean?
- What is the Difference between the "Initial Prediction" and the "Real time Prediction" for my Delivery Date?
- Can I upload my Product Catalog to the Platform?
- What is the Cargo Ready Date?
- What is Cargo Insurance?
- Does Shippabo have tools to make LCL shipment management easier?
Tracking
Learn how to monitor and track your shipments in real-time using Shippabo’s tracking tools and features.
- How do I check the Status of my Shipment?
- What Happens to Inland Shipments After Arriving at Port?
- What happens after my shipment arrives to the port?
- Can I enter multiple tracking shipments at once?
- How do I Track a Shipment?
- Where can I find my Bill of Lading Number?
- Where can I find my Proof of Delivery?
Billing
Understand your invoices, payment methods, and the overall billing process with Shippabo.
- Where can I view my Invoice?
- Does Shippabo have a Fee Schedule?
- Can I Apply for Credit with Shippabo?
- How can I Pay for my Invoice?
- Is there a List of my Paid Invoices?
- How Can I add a New Payment Method?
- What Payment Methods are Accepted?
- Is there a fee if I pay via credit card?
- What are Common Items on a Quote or Invoice?
- What is ISPS?
Booking & Quoting
Explore how to request quotes and make bookings, making sure you get the best shipping options for your needs.
- Where can I send freight?
- How do I Request a Quote?
- How do I Cancel a Shipment?
- Should I send my shipment via LCL or FCL?
- When does a Shipment need to be Re-quoted?
- What is a GRI?
- What is a Blank Sailing?
- What tools help automate freight booking processes?
- Does Shippabo offer integrated booking and tracking?
Customs & Compliance
Stay informed about customs procedures and compliance requirements to ensure your shipments meet all regulations.
- What is a Commercial Invoice, and what Information is Needed on it?
- What is an ACH account with US Customs, and how do I set it up?
- What is Periodic Monthly Statement (PMS)?
- What is an HTS Code?
- How do I Determine the HTS Code?
- When Does my Shipment get Customs Cleared?
- What is a Customs Exam?
- Can I do Anything to Help Prevent a Customs Exam?
- What are Anti-Dumping Duties?
- What are Countervailing Duties?
Popular Articles
- How to Send a Message & Message Threads
- Messages: Where Can I check them?
- How to Upload Documents
- Updating Milestone- Shipment Completed
- How to Create a Custom Shipment View
- How to Add a New Team Mate to your Account
- How to Create a Shippabo View Tracking Shipment
- How to Approve or Reject a Quote
- How to Create a New Quote Request