Shippabo Knowledge Base

What is Cargo Insurance?

Published May 9th, 2025 by Bonita Fowlersmith

During transit, especially for international shipments, inventory changes hands frequently and faces significant risk—statistics show that one in four containers encounters adverse conditions such as cargo theft, physical damage, loss overboard, or exposure to the elements. Incidents can happen at any point, whether during loading, oceanic shipping,

How to Create a Custom Container View

Published December 9th, 2023 by Bonita Fowlersmith

Container views play a vital role in streamlining supply chain teams' workflows. The Shippabo platform is designed to offer flexibility and customization, enabling users to create views with relevant data that cater to specific responsibilities or multiple teams' requirements. Managing large lists of shipments can be daunting; hence, Shippabo provid

Pre-pull

Published January 5th, 2024 by Bonita Fowlersmith

A pre-pull refers to the process of retrieving a container from a port or rail yard and storing it at a nearby private yard until the receiver is ready to receive it. This method is convenient when the container is ready for pickup but the final destination isn't ready to accept delivery. It can save both time and detention charges at the port where

Can My Account Information Be Updated Once It's Already Entered?

Published December 13th, 2023 by Bonita Fowlersmith

Yes! You are able to update essentially all of your company details in the platform as needed, at any point.

FTL (Full Truck Load)

Published January 5th, 2024 by Bonita Fowlersmith

An indication that the shipment will take up an entire truck by itself.

How to Pause your Notifications

Published October 11th, 2024 by Bonita Fowlersmith

Each user within your Shippabo account can easily customize their e-mail and in-app notifications. This guide will walk you through how to pause your in-app notifications. First, press your profile icon. Select Settings. Next, select Notification. You'll now see an option to Pause Notifications. Select this, and you'll be prompted to choose the

Entering Inland Demurrage & Detention LFD

Published December 11th, 2023 by Bonita Fowlersmith

To enter your container’s last free day for inland demurrage & detention in the platform, you will navigate to the Containers tab of the specific shipment. Beneath the Container Details, you’ll want to press on Quick View. From here, select the Inland option. Press the Edit icon. This will generate a pop-out which allows you to edit the informa

How to Bulk Upload Shippabo View Tracking Shipments

Published February 27th, 2024 by Bonita Fowlersmith

The Shippabo platform is designed to allow you to seamlessly upload multiple Shippabo View tracking shipments at once. Please note: to bulk upload your shipments, the minimum data required is the MBL and SCAC for each shipment. However, to enhance your tracking experience and reporting capabilities, we recommend uploading as many of the other possi

Shipments Overview List

Published December 9th, 2023 by Bonita Fowlersmith

The Shipments Overview List offers a comprehensive snapshot of all your active shipments, enabling better management and decision-making. Let's delve into various customization and automation options that enhance the data presentation and functionality of your Shipments List, ensuring a tailored and efficient logistics experience. Customizing your

Benefits of an ACH Account

Published December 11th, 2023 by Bonita Fowlersmith

Importers have various options for paying duty payments on shipments, and one such option is setting up an account directly with US CBP, allowing duties to be debited via ACH on their due date. The CBP Automated Clearinghouse (ACH) is an electronic payment option that enables importers to pay customs fees, duties, and taxes electronically while also

When does a Shipment need to be Re-quoted?

Published May 1st, 2025 by Bonita Fowlersmith

If your shipment gates in at the origin port after the quoted rate is expired, the shipment will need to be re-quoted with the current rate. The Shippabo team will notify you immediately if your shipment falls within these parameters.

Am I Responsible for Uploading Documentation (i.e. Commercial Documents) to the Platform?

Published December 13th, 2023 by Bonita Fowlersmith

This depends on your SOP. Once you have any supporting documentation for your shipment, it is best to upload it directly to the platform. Your supplier does also have the ability to upload the documentation. The Shippabo team will also ensure that the documentation is added to the platform as soon as we receive it. You can learn more about uploading

Updating Milestone- Freight Release Date

Published December 11th, 2023 by Bonita Fowlersmith

To upload your Freight Release Date milestone in the platform, you will navigate to the Overview tab of the specific shipment. Next, scroll down to the section of the overview tab labeled Milestones. Next, click on Freight Release. You will be directed to the Details section with a side panel automatically opened. You can now edit the Freight Releas

New Booking Flow Part 1- Create a Shipment

Published May 31st, 2024 by Bonita Fowlersmith

Within the Shippabo platform, you can effortlessly initiate shipments with our enhanced booking workflow. In this guide, we will overview the steps to create a standalone shipment request. Video Guide on how to Create a Shipment: Your browser does not support HTML5 video. Step by Step Guide on how to Create a Shipment: The create a shipment op

Where can I send freight?

Published April 22nd, 2025 by Bonita Fowlersmith

You can send freight most places in the continental US, and Canada. Please contact your account manager if you have a question regarding where you can send your shipment.

What is Periodic Monthly Statement (PMS)?

Published May 8th, 2025 by Bonita Fowlersmith

When businesses import goods into the United States, they are responsible for paying the associated import duties, taxes, and fees to U.S. Customs and Border Protection (CBP). Managing these payments can be complex, especially for high-volume importers. To help streamline this process, CBP offers a program called the Periodic Monthly Statement (PMS)

What Payment Methods are Accepted?

Published April 23rd, 2025 by Bonita Fowlersmith

You can pay your invoice via credit card, bank account, or ACH.

Is there a fee if I pay via credit card?

Published April 30th, 2025 by Bonita Fowlersmith

There is a 3% fee if you pay your invoice via credit card. Please refer to our fee schedule linked here.

How to Edit Actual Cargo Details

Published December 11th, 2023 by Bonita Fowlersmith

To edit your container’s cargo details in the platform, you will navigate to the Containers tab of the specific shipment. Beneath the Container Details, you’ll want to press on Quick View. From here, select General Information. Next, press the Edit Icon. A pop-out will appear, allowing you to edit the various details for your cargo, including: Gros

User Roles & Permissions

Published January 9th, 2024 by Bonita Fowlersmith

Your user roles and permissions area offers enhanced support and flexibility. You can assign operations, admin, and financial roles to your team members within the platform. How to View & Edit User Roles To access all of the platform users within your team, press your profile icon in the upper right hand corner, and select Team. You will

What is ISPS?

Published May 1st, 2025 by Bonita Fowlersmith

The International Ship and Port Facility Security (ISPS) Code is a comprehensive framework of security measures designed to regulate and oversee the movement of ships, crews, and cargo across international waters. Its primary objective is to strengthen security at ports and ensure the safety of vessels, crew members, and cargo.

How to edit your LFD for Demurrage & Detention

Published December 11th, 2023 by Bonita Fowlersmith

To enter your container’s last free day for demurrage & detention in the platform, you will navigate to the Containers tab of the specific shipment. Beneath the Container Details, you’ll want to press on Quick View. From here, select the POD option. Press the Edit icon. This will generate a pop-out which allows you to enter the information. All

What is a Customs Exam?

Published May 9th, 2025 by Bonita Fowlersmith

U.S. Customs & Border Protection (CBP) is dedicated to preventing smuggling, ensuring proper valuation, safeguarding the country, and monitoring security threats. When CBP identifies potential concerns with cargo, they may place a hold on a shipment to assess whether additional actions, such as a customs inspection or exam, are necessary. Based

Uploading Master Bill Information

Published December 11th, 2023 by Bonita Fowlersmith

To update your shipment’s Master Bill information, navigate to the Details section of the specific shipment. At the top of the page, you’ll see the box labeled Shipment Information. Hover over the bottom section of this box to make the edit tool appear, and select it. A side panel will appear, allowing you to edit the Master Bill SCAC and Number. On

Detention

Published January 5th, 2024 by Bonita Fowlersmith

Detention signifies the duration for which a container resides outside the port boundaries. If the recipient (consignee) retains the container belonging to the carrier beyond the allocated free period, they are subject to detention charges. Essentially, detention fees are the penalties imposed if the consignee fails to return the container to the ca

General Rate Increase (GRI)

Published May 14th, 2025 by Bonita Fowlersmith

A General Rate Increase (GRI) is an adjustment to shipping rates that ocean carriers may implement at their discretion. U.S. regulations require carriers to announce any GRI at least 30 days in advance, so it’s common for carriers to announce a GRI on the 1st of the month, with the increase taking effect on the 1st of the following month. The amount

Do you pick up from the ports?

Published April 22nd, 2025 by Bonita Fowlersmith

Yes, we pick up from most ports and terminals across the continental US and Canada. Please contact your account manager if you have a question relating to a specific port.

How Can I improve my Health Score?

Published December 11th, 2023 by Bonita Fowlersmith

The Health Score offers instant insights into the current status and performance of your shipment at any given moment. With real-time updates, it enables you to stay ahead of the curve and proactively implement measures to optimize and enhance your shipment outcomes, ensuring an informed and efficient logistics management process. The Health Score

Enhanced Proposed Shipments View

Published April 10th, 2024 by Bonita Fowlersmith

We've refactored the Proposed Shipments view for an improved experience tailored to the data crucial for reviewing quotes. This refreshed layout is designed to streamline your workflow, enabling faster and more informed decision-making as you review your shipment quotes. To access this updated Proposals view, first, go to your Shipments page. Ne

How to Add a New Team Mate to your Account

Published December 11th, 2023 by Bonita Fowlersmith

The Shippabo platform makes it seamless to collaborate with your team mates. Let’s overview the steps of how to add a new teammate to your Shippabo account. First, press on your profile icon in the upper right hand corner of your platform screen, and select Team. Next, select + Add Team Member. From here, fill in the user’s information. Selec

In-Distribution Center Date (In-DC Date)

Published January 5th, 2024 by Bonita Fowlersmith

The (ideally pre-planned) date at which your shipment arrives at your distribution center.

Visibility Shipment Lifecycles

Published December 11th, 2023 by Bonita Fowlersmith

During its journey, your shipment will progress through various stages, referred to as Lifecycles. When you input your shipment for tracking, it will automatically transition to the Processing status. This status will persist for a brief period while the platform gathers the tracking data for the shipment. Shortly after, your shipment will advanc

Activity Notifications

Published December 11th, 2023 by Bonita Fowlersmith

Staying in the loop about your shipments is essential and notifications do just that! But hey, we get it - everyone's role differs and so does the kind of notifications they need. Let’s dive right into how you can tweak your notification settings in the Shippabo platform. To edit your notifications, first select your profile icon in the upper righ

Uploading Proof of Delivery

Published December 11th, 2023 by Bonita Fowlersmith

To upload your proof of delivery document in the platform, you will navigate to the Containers tab of the specific shipment. Beneath the Container Details, you’ll want to press on Quick View. From here, select the Delivery tab. Next, select the Edit Icon, on the right side. From here, a pop-out will generate which allows you to upload the POD docum

How to Sort through your Shipments

Published December 9th, 2023 by Bonita Fowlersmith

At first glance, your shipment list might appear overwhelming. Fortunately, the Shippabo platform allows you to effortlessly sort through and even create custom views for improved insights on specific shipments. This guide will demonstrate how to efficiently filter and narrow down your shipments for a more manageable viewing experience. Criteria t

How to Pay your Invoice

Published December 11th, 2023 by Bonita Fowlersmith

Once your invoice is issued, you have a few ways you can view your invoice. Let’s overview the options you have for paying your Shippabo invoice. Navigate to your Finance option on your top navigation bar in the platform. From here, select Statements List. This will show you any outstanding invoices that have been issued for you. You can easily

What do the Various Dates on my Timeline Mean?

Published April 29th, 2025 by Bonita Fowlersmith

Your shipment timeline contains a wealth of information relating to your shipment. Let's overview what some of these dates on your timeline mean. Estimate Arrival or Departure: This is the date that the steamship line has published for your departure or arrival. Actual Arrival or Departure: This is the date that the shipment has actually departed

Messages: Where can I check them?

Published December 11th, 2023 by Bonita Fowlersmith

The Shippabo platform simplifies the process of checking messages you may receive from any partners involved in your shipment. In this overview, we'll show you where to access and manage your messages within the Shippabo platform. Within each individual shipment, you have a “Messages” tab on your shipment navigation bar, this is where all of your

Setting up your Account

Published December 11th, 2023 by Bonita Fowlersmith

The first step to begin working with Shippabo is to complete your account setup. Establishing your account on the Shippabo platform is a straightforward process, enabling you to begin collaborating with us promptly. Upon scheduling your onboarding call, our onboarding team will send an invitation email containing access to the Shippabo platform, at

How do I Cancel a Shipment?

Published April 23rd, 2025 by Bonita Fowlersmith

First you'll need to locate the shipment you'd like to cancel. To do this click on Shipments in the top global navigation menu. Scroll the list or use the search field to find the shipment you'd like to cancel. Click to Zoom To cancel a shipment click on the box next to the Shipment ID. If you have multiple cancelations to make, select all that

Where can I find my Proof of Delivery?

Published April 23rd, 2025 by Bonita Fowlersmith

The Proof of Delivery (POD) is located within the Documents tab of your shipment.

New Booking Flow Part 2- Book from Your Rate Sheet

Published May 31st, 2024 by Bonita Fowlersmith

Your rate sheet is updated by the Shippabo team to keep you informed of the most recent rates that are valid for your designated shipping lanes. Booking a shipment directly from your rate sheet saves you time in the booking process. This guide will walk you through the steps of booking a shipment from your rate sheet. Video Guide on how to Book

Does Shippabo have a Fee Schedule?

Published April 23rd, 2025 by Bonita Fowlersmith

Yes, our fee schedule can be found here: https://www.shippabo.com/fee-schedule-2024

Country of Origin

Published May 14th, 2025 by Bonita Fowlersmith

Country of origin refers to the country where goods are manufactured or produced, as determined for trade purposes.

Where to Locate your Last Free Day (LFD)

Published August 14th, 2024 by Bonita Fowlersmith

Tracking the last free day of your shipment is crucial for managing its progress effectively. In this guide, we will explain how to find the last free day for each individual shipment, ensuring you stay well-informed throughout the process. First, navigate to the specific shipment that you'd like to locate the last free day for. Select the Detai

Customs Broker

Published May 14th, 2025 by Bonita Fowlersmith

A customs broker is an agent, sometimes authorized by a governmental customs agency, who assists importers and exporters in preparing and submitting documentation needed to clear goods through customs.

Cargo Insurance

Published May 14th, 2025 by Bonita Fowlersmith

Cargo insurance is a policy purchased by the cargo owner to protect against loss or damage to goods during transportation by land, air, or sea, covering both the value of the goods and certain associated expenses.

House Bill of Lading (HBL)

Published January 4th, 2024 by Bonita Fowlersmith

A bill of lading issued by the freight forwarder to a shipper as a receipt of goods. This bill will show the shipper as the consignor. It will also show the buyer or importer of record as consignee. A house bill allows for the transfer of ownership of goods from the shipper to the buyer, once released.

Continuous Customs Bond

Published May 14th, 2025 by Bonita Fowlersmith

A continuous customs bond is a type of bond that covers all of an importer’s shipments for one year from the date of issuance.

Scheduled Report Use Cases for your Shipments List

Published December 9th, 2023 by Bonita Fowlersmith

Scheduled reports hold significant utility across various areas of the platform, including shipments, and container lists. Let's explore a few practical applications for scheduled shipment reports. Missing commercial invoice / packing list Utilizing the Shippabo platform to track your shipping documents helps ensure nothing slips through the crack

How to Create a New Quote Request

Published December 14th, 2023 by Bonita Fowlersmith

Creating and monitoring shipments on the Shippabo platform is a seamless and straightforward process, which can be effortlessly managed directly from your account's homepage. This guide will walk you through the simple steps to initiate a shipment. Initiating your Booking First, select “New” from your top navigation bar, and then choose “Book

LTL (Less Than Truckload)

Published January 5th, 2024 by Bonita Fowlersmith

Shipments that don’t take up an entire truck. These shipments are consolidated with other LTL shipments.

Get to Know your Logistics Partners Network

Published December 11th, 2023 by Bonita Fowlersmith

The logistics partners network section within the platform serves as a centralized repository for all your partners' information. This comprehensive overview allows you to efficiently manage your collaborations with various partners. You can swiftly ascertain the number of shipments completed with each partner, seamlessly update their details, and i

How to add a Pickup Number

Published December 11th, 2023 by Bonita Fowlersmith

To enter your container’s pick up number in the platform, you will navigate to the Containers tab of the specific shipment. Beneath the Container Details, you’ll want to press on Quick View. From here, select the Delivery tab. Next, select the Edit Icon, on the right side. From here, a pop-out will generate which allows you to edit the pick up numb

Customs Entry Status

Published December 11th, 2023 by Bonita Fowlersmith

To ensure that your containers move efficiently, it's crucial to stay updated on the customs entry statuses. Instead of the time-consuming task of checking shipments individually, we suggest using a Custom View for a more streamlined approach. Creating this shipment view is easy, and implementing it is an effective method to keep both your team and

How to edit Estimated Cargo Details

Published December 11th, 2023 by Bonita Fowlersmith

To enter your container’s estimated cargo details in the platform, you will navigate to the Containers tab of the specific shipment. Beneath the Container Details, you’ll want to press on Quick View. From here, select the Edit Page icon in the upper right corner. This will generate a pop-out, which allows you to edit the estimated cargo details. O

Should I send my shipment via LCL or FCL?

Published May 1st, 2025 by Bonita Fowlersmith

When choosing between Full Container Load (FCL) and Less than Container Load (LCL), several factors should be taken into account. The most important is the total volume of cargo, measured in cubic meters (CBM). As a rule of thumb, shipments under 18 CBM are usually more economical to send via LCL, since they do not fill an entire container and shari

Is there a List of my Paid Invoices?

Published April 23rd, 2025 by Bonita Fowlersmith

Yes, you can view all of your past invoices in the Shippabo platform. Select Finance from the top navigation bar, then select Statements List. On the left hand side, you can now view your invoices by payment status.

AMS

Published May 14th, 2025 by Bonita Fowlersmith

The Automated Manifest System (AMS), operated by U.S. Customs & Border Protection (CBP), is an electronic system used to transmit detailed cargo information for air and ocean shipments entering the United States as a security requirement.

What are Countervailing Duties?

Published May 9th, 2025 by Bonita Fowlersmith

Countervailing duties (CVD) are special import tariffs imposed by a country to counteract subsidies provided by foreign governments to their exporters. These subsidies can take many forms, such as direct cash payments, tax breaks, or other financial support, allowing exporters to sell their goods at artificially low prices, potentially harming domes

What is the Cargo Ready Date?

Published May 1st, 2025 by Bonita Fowlersmith

The Cargo Ready Date (CRD) is the earliest point in time when the goods are expected to be prepared and available for collection at the supplier’s facility or another designated spot, such as a warehouse, airport terminal, or container yard. This date is set by the shipper or supplier.

How do I Determine the HTS Code?

Published May 8th, 2025 by Bonita Fowlersmith

The Harmonized Tariff Schedule (HTS) plays a crucial role in the import process, influencing duty rates, anti-dumping or countervailing duty orders, tariff exemptions or surcharges, and compliance with various government agency regulations. While your supplier might provide you with an HTS code, it’s important to note that the importer is ultimately

Can I upload my Product Catalog to the Platform?

Published May 1st, 2025 by Bonita Fowlersmith

Yes, you can upload your entire product catalog to the Shippabo platform. For a detailed guide on how to add your products, please refer to our guide here, How to Add a New Product to your Catalog.

How can I Pay for my Invoice?

Published April 23rd, 2025 by Bonita Fowlersmith

To pay for your invoice, navigate to the specific shipment you'd like to pay the invoice for. Select Invoices from the left side navigation bar. Press the Pay Invoice button on the right hand side. You can also pay your invoices by navigating to the Finance tab on your top navigation bar, and then select Statements List. You can now select which

What are Common Items on a Quote or Invoice?

Published April 30th, 2025 by Bonita Fowlersmith

Let's overview some of the items you may see on your quote or invoice. General & Freight: Airline Document Fee: Import Service Fee assessed per airline Base Freight: Cost of freight booking on vessel/airplane Booking Fee: Shippabo booking service fee Disbursement: Shippabo payment service fee Port Congestion Fee (Origin): Congestion fee

Where can I find my Bill of Lading Number?

Published April 23rd, 2025 by Bonita Fowlersmith

To locate your Bill of Lading in the Shippabo platform, navigate to the specific shipment. Your Master Bill of Lading number will be located in the upper left hand side of your top navigation bar.

What is an ACH account with US Customs, and how do I set it up?

Published May 8th, 2025 by Bonita Fowlersmith

What is an ACH account? An ACH account with US Customs refers to participation in the Automated Clearinghouse (ACH) system, which is an electronic payment method used by the U.S. Customs and Border Protection (CBP) for collecting duties, taxes, and fees related to imports. When an importer sets up an ACH account with CBP, it allows them to pay custo

What is an HTS Code?

Published May 8th, 2025 by Bonita Fowlersmith

HTS (Harmonized Tariff Schedule) codes are product classification numbers, typically 8 to 10 digits long, that help determine the customs duties owed when importing goods into the United States. The first six digits, referred to as the HS code, are globally standardized, while the following digits offer additional classification details unique to th

Will Shippabo work with my other softwares?

Published December 13th, 2023 by Bonita Fowlersmith

Shippabo can be seamlessly integrated with other platforms, enhancing the efficiency of your supply chain management processes.

Functions of your Container Tab

Published December 11th, 2023 by Bonita Fowlersmith

The Containers tab of your shipment provides a centralized location for detailed information about your containers, including cargo data and container lifecycle. With additional categories for Port of Discharge, Inland, and Delivery, this feature streamlines the organization and management of container-related details, ensuring accessible and effici

How to Upload Documents

Published December 11th, 2023 by Bonita Fowlersmith

Shippabo's cloud-based storage system enables users to upload all their essential shipping and customs documents to the platform for secure storage and easy access. This guide will provide a step-by-step overview of the efficient uploading process, ensuring that your valuable documents remain organized and readily available when needed. How to Upl

Customs Entry

Published May 14th, 2025 by Bonita Fowlersmith

Customs entry is a declaration detailing the type, quantity, and value of goods being imported or exported, required for the customs clearance process.

How to Assign a Shipment as Hot/ Priority

Published July 25th, 2024 by Bonita Fowlersmith

Designating a specific shipment as priority is an important way to ensure all parties working on the shipment are aware of it's urgency. Let's discuss how you can assign a shipment with this status in the Shippabo platform. Your browser does not support HTML5 video. How to Mark a Shipment as Priority when Creating it When you're creating your s

Customs Bond

Published May 14th, 2025 by Bonita Fowlersmith

A customs bond is a guarantee by a surety to U.S. Customs and Border Protection (CBP) that the importer will pay all required duties, taxes, and fees, and comply with all applicable laws and regulations; it can cover either a single transaction or be continuous for all imports over a 12-month period, making a continuous bond ideal for importers with

Shippabo’s Invoice Status

Published December 11th, 2023 by Bonita Fowlersmith

Managing numerous containers can sometimes make it challenging to keep track of shipment statuses and pending invoices. Thankfully, Shippabo's Custom View functionality enables users to swiftly filter their shipments based on invoice status, ensuring a seamless overview. This guide will demonstrate how to efficiently create a Custom View tailored to

Can I enter multiple tracking shipments at once?

Published December 13th, 2023 by Bonita Fowlersmith

Yes, you can! When you enter your details to begin tracking a shipment, you have a “+ Add Shipment” icon on the bottom left hand side. Selecting this will allow you to enter multiple shipments to track.

What is a GRI?

Published May 1st, 2025 by Bonita Fowlersmith

A General Rate Increase (GRI) is an adjustment to shipping rates that ocean carriers can implement at their discretion. U.S. regulations require that any GRI be announced at least 30 days in advance. As a result, carriers in the U.S. typically announce these increases on the first of the month, with the new rates taking effect on the first day of th

How Can I add a New Payment Method?

Published April 23rd, 2025 by Bonita Fowlersmith

To add a new payment method to the Shippabo platform, select your profile icon in the upper right hand corner to access your account, and select Company Profile. Navigate to the last step labeled Payment Setup. You can now add a credit card, bank account, or select ACH payment.

How do I Track a Shipment?

Published April 11th, 2025 by Bonita Fowlersmith

To track a shipment on the Shippabo platform, use the global search bar at the top of your screen to search the shipment ID or container number. Press on the ID number to view the full shipment details. You'll then be brought to the overview page, where you can view the interactive map showing the location of your shipment, along with the timeline w

What is a Shipment Lifecycle?

Published December 13th, 2023 by Bonita Fowlersmith

Every shipment has a lifecycle that is detailed in the Shippabo platform. This ensures visibility and predictability by allowing users to know where in the shipping process a shipment is. In short, the lifecycles of a shipment are as follows: Planning Request Proposal Expired Pending Booked Transiting Arriving Arriving Inland Delivered Completed We

Product Catalog vs. Shipment Products

Published December 9th, 2023 by Bonita Fowlersmith

The Shippabo platform is a great way to store your product data, at both a catalog level and at a shipment level. Let’s overview some of the places in the platform your product data is stored! Product Catalog This page is where you can mange your entire product catalog. You can add or edit individual products, as well as uploading your entire pro

How to Send a Message & Threads

Published December 11th, 2023 by Bonita Fowlersmith

The messaging tab in the Shippabo platform simplifies tracking and managing communications within your shipment. With the ability to send messages to various stakeholders, such as suppliers, the Shippabo team, truckers, and even within your team, it serves as a versatile tool for efficient collaboration. By replying to platform messages within threa

Using Shippabo as a pre-planning tool

Published December 9th, 2023 by Bonita Fowlersmith

Effective pre-planning of your shipments plays a critical role in maintaining organization and optimizing inventory management. Shippabo's Pre-Planning tool ensures comprehensive alignment among your team members regarding the status of inventory in the pipeline. Initiate the pre-planning process by entering your PO information into the platform

How much free time do we get when our shipment is being delivered by truck?

Published December 13th, 2023 by Bonita Fowlersmith

Closely monitoring your free time at terminals and with the trucking team is essential to avoiding unnecessary charges. When Shippabo arranges trucking at the destination for your full container, you are automatically granted one hour of free time. However, if the unloading process takes longer than one hour, you will incur a charge of $100 per hour

Chassis

Published May 14th, 2025 by Bonita Fowlersmith

A chassis is a specialized trailer or undercarriage designed to securely attach and transport ocean containers over the road, minimizing excess movement during transit.

Can I Apply for Credit with Shippabo?

Published April 23rd, 2025 by Bonita Fowlersmith

Yes, you can apply for credit terms. The credit application will be provided to you during onboarding.

What is a Blank Sailing?

Published May 9th, 2025 by Bonita Fowlersmith

A blank sailing (a void sailing) is a sailing that has been canceled by the carrier. A blank sailing could mean a vessel is skipping one port, or that the entire string is canceled. When do blank sailings happen? When demand for space on vessels is low. Carriers balance available container supply with projected demand. Demand for space on vessels is

What happens after my shipment arrives to the port?

Published December 13th, 2023 by Bonita Fowlersmith

Understanding the steps your shipment undergoes after arriving at the port is crucial, as terminals offer limited free time once the container is made available. When your shipment reaches the port, it will be offloaded from the vessel and placed in a terminal container yard. At this stage, the shipment must undergo customs and freight release proce

Blank Sailing

Published May 14th, 2025 by Bonita Fowlersmith

A blank sailing occurs when a carrier cancels a scheduled vessel voyage, which may involve skipping a specific port or canceling the entire route.

How do I check the Status of my Shipment?

Published April 22nd, 2025 by Bonita Fowlersmith

To check the status of your shipment, use the global search bar in the platform to search the shipment, PO, or container number. Open the full details of the shipment, and you will be taken to the Overview page, where you can view the departure and arrival dates, and booking status of your shipment.

Catalog Products vs. Shipment Products

Published December 9th, 2023 by Bonita Fowlersmith

The Shippabo platform is a great way to store your product data, at both a catalog level and at a shipment level. Let’s overview some of the places in the platform your product data is stored! Catalog Products This page is where you can mange your entire product catalog. You can add or edit individual products, as well as uploading your entire pr

How do Fixed Rate Contracts work?

Published April 30th, 2025 by Bonita Fowlersmith

A fixed rate contract with a NVOCC means the shipper and forwarder agree on a base freight rate for a specific shipment or series of shipments over a defined period (typically one year, but can be shorter), for a particular shipping lane. This provides cost certainty and protects the client from market rate fluctuations. Rates are typically fixed fo

Managing your Warehouse Deliveries

Published December 9th, 2023 by Bonita Fowlersmith

Effectively managing deliveries to your warehouse is crucial in minimizing additional costs. The Shippabo platform simplifies this process by incorporating user-friendly calendars and timelines that help eliminate confusion and promote team alignment. By utilizing these tools, you can ensure a more efficient and cost-effective approach to managing y

Demurrage

Published January 5th, 2024 by Bonita Fowlersmith

Demurrage represents the charges applied to cargo that remains at a terminal past the allotted duration. These additional costs can be imposed by authorities at the port. The fees and rules associated with demurrage can differ based on the terminal, container station, warehouse, or vendor.

Can I do Anything to Help Prevent a Customs Exam?

Published May 9th, 2025 by Bonita Fowlersmith

U.S. Customs & Border Protection (CBP) can randomly select shipments for exams, which means it’s not always possible to avoid inspections entirely. However, there are steps you can take to reduce your chances: Accurate documentation: Ensure that all your paperwork is complete and matches your shipment exactly. Adhering to customs requirements fo

How to add a New Delivery Location to your Network

Published December 11th, 2023 by Bonita Fowlersmith

Your Delivery Locations To see which delivery locations are already entered into your account, login to the platform and select your profile icon in the upper right hand corner. From here, select Addresses. This will bring you to a screen listing your various addresses. Within the column named Type is where you will see which delivery address

Hazardous Materials (HAZMAT)

Published January 5th, 2024 by Bonita Fowlersmith

Hazardous materials are any materials that are classified as being dangerous or potentially harmful to human health or the environment. Hazardous materials must be properly labeled and packaged in order to be shipped legally.

Is Shippabo easy to install?

Published December 13th, 2023 by Bonita Fowlersmith

Shippabo is a cloud-based platform that doesn't require any traditional installation process. To use it, simply sign up for an account and access the platform through your web browser. This makes it easy for businesses to quickly start using Shippabo's supply chain management features and tools for their logistics operations, without the need for an

How to Add a New Product to your Catalog

Published December 9th, 2023 by Bonita Fowlersmith

The Shippabo platform offers a seamless way to monitor your product data with remarkable granularity. With SKU level visibility, your team can make informed decisions, confidently knowing the precise number of pieces for each SKU in transit. If you have new products you'd like to track within the Shippabo platform, adding them to your account can be

Employer Identification Number (EIN)

Published May 14th, 2025 by Bonita Fowlersmith

An Employer Identification Number (EIN) is a tax identification number assigned by the U.S. Internal Revenue Service (IRS) to identify business entities in the United States. The EIN is also used by U.S. Customs & Border Protection (CBP) to link businesses to their import or export activities, including customs bonds, customs entries, and ISF fi

Anti-dumping Duties

Published May 14th, 2025 by Bonita Fowlersmith

Anti-dumping duties (AD) are trade tariffs imposed by a government on foreign imports believed to be priced below fair market value, to protect domestic industries from unfair competition.

How Much Free Time Do We Get When Our Shipment is Being Delivered Via Truck?

Published December 13th, 2023 by Bonita Fowlersmith

It varies depending on the trucking carrier, however the standard is typically between 1-2 hours.

How to Assign Target Delivery Windows for your Shipments

Published May 28th, 2024 by Bonita Fowlersmith

Entering your Target Delivery Dates when Creating a Shipment Your browser does not support HTML5 video. If you have a specific delivery window your shipment must meet, you can designate this when creating your shipment in the Shippabo platform. There will be a field within your “Additional Details” section labeled Do you have a target delivery w

What is the Difference between the "Initial Prediction" and the "Real time Prediction" for my Delivery Date?

Published April 29th, 2025 by Bonita Fowlersmith

As long as you have a delivery location assigned to your shipment, the Shippabo platform will generate a Predicted Delivery Date for your shipment. This date is automatically updated based on the most recent POD arrival dates that the steamship line is publishing. The platform uses an advanced machine learning algorithm SHIPPABO FORESEE™ that consid

What is the "Predicted Delivery Date" on my Shipment?

Published April 29th, 2025 by Bonita Fowlersmith

As long as you have a delivery location assigned to your shipment, the Shippabo platform will generate a Predicted Delivery Date for your shipment. This date is automatically updated based on the most recent POD arrival dates that the steamship line is publishing. The platform uses an advanced machine learning algorithm SHIPPABO FORESEE™ that consid

Where can I view my Invoice?

Published April 23rd, 2025 by Bonita Fowlersmith

You have two options of locations to view your invoice in the Shippabo platform. To view an invoice for a specific shipment, navigate to the shipment, and press the Invoices tab on the left hand navigation bar. You can pay your invoice directly from this screen. To view all of your invoices at once, navigate to the Finance tab, and select Statemen

Drayage

Published January 5th, 2024 by Bonita Fowlersmith

Drayage refers to the process of transporting goods over short distances, such as from a port to a warehouse or vice versa, typically via truck. This service is crucial in the process of shipping goods, connecting different stages of transportation, from ship to rail or truck, and eventually to the final destination. It is an essential part of the i

How to Export & Filter your Product List

Published December 9th, 2023 by Bonita Fowlersmith

In the event that you are collaborating with team members or logistics partners who have not yet been integrated into the platform, it may be necessary to share a product list with them to maintain effective communication and coordination. Within the Shippabo platform, this process has been streamlined for your convenience and can be accomplished wi

Uploading your Product Data- Customs Clearance Cargo List

Published December 11th, 2023 by Bonita Fowlersmith

To enter your cargo’s Customs Clearance Cargo List in the platform, you will navigate to the Products tab of the specific shipment. Beneath Product Details, Select Customs Clearance Cargo List. You have a few options of what to select next. Download Template: Will download the CSV template that you can add your product details to, which ena

Updating Your Shipment Timeline in the Details Tab

Published December 11th, 2023 by Bonita Fowlersmith

For each of your unique shipments, there is a detailed schedule, outlining each specific phase of the journey. It contains your predicted dates, as well as a field to enter the actual dates for each phase. You can locate this timeline in the Details tab of your shipment’s navigation bar. This timeline has various stages within it: Shipment Booked

Where to Locate Documents in the Platform

Published December 11th, 2023 by Bonita Fowlersmith

Efficient documentation management is key to maintaining optimal control over your supply chain. The Shippabo platform provides a handy repository for all your shipping documents, enhancing your logistical ease. Now, let's navigate through how you can access your documentation within the platform. Once you’ve navigated to the shipment you’d like t

Your Updated Timeline

Published January 8th, 2025 by Bonita Fowlersmith

We've given your shipment timeline an update, adding more details surrounding the crucial dates relevant to your shipment. Let's explore some of the new key data points represented on your timeline along with your viewing options and the interactivity of your updated timeline. Each one of your shipments has a unique timeline within it, highl

What are Anti-Dumping Duties?

Published May 9th, 2025 by Bonita Fowlersmith

Antidumping duties (ADD) are special tariffs imposed by a country's government on imported goods that are believed to be priced below fair market value—often at prices lower than those in the exporter's home market or even below the cost of production. Why do anti-dumping duties exist? Dumping occurs when a foreign exporter sells goods in another co

Bill of Lading (B/L)

Published January 4th, 2024 by Bonita Fowlersmith

A bill of lading is a document that is used to list the items that are being shipped, as well as the sender and recipient information. The bill of lading must be signed by the sender in order to be valid.

Updating Milestone- Telex, Arrival Notice + Delivery Order

Published December 11th, 2023 by Bonita Fowlersmith

To upload your Telex Release, Arrival Notice + Delivery Order milestone in the platform, you will navigate to the Overview tab of the specific shipment. Next, scroll down to the section of the overview tab labeled Milestones. Next, click on the document you would like to update, either Telex Release, Arrival Notice, or Delivery Order. Selecting eith

How to update your milestones

Published December 11th, 2023 by Bonita Fowlersmith

It is crucial to diligently monitor and update the diverse milestones and statuses related to your shipments to effectively manage them within the platform. The Shippabo platform allows for the tracking and modification of numerous milestones, which are instrumental to the success of your shipment operations. Updating Milestones in an Individual S

What is Shippabo?

Published December 13th, 2023 by Bonita Fowlersmith

At Shippabo, we're dedicated to logistics and developing industry-leading technology that transforms supply chain management. Founded by experienced shippers and supply chain experts, Shippabo provides tailored freight services and an intelligent platform to make booking and tracking shipments easier for shippers.

Incoterms

Published January 4th, 2024 by Bonita Fowlersmith

Incoterms are international trade terms that specify which party is responsible for various aspects of the shipment, such as transportation, insurance, and customs clearance. Incoterms are typically used for international shipments.

Updating your Cargo Ready Date

Published December 11th, 2023 by Bonita Fowlersmith

The cargo ready date is an essential component of any shipment. Follow this guide to learn how to easily update the cargo ready date on your shipments. To update your shipment’s cargo ready date, navigate to the Details section of the specific shipment. At the top of the page, you’ll see the box labeled Shipment Information. Hover over this box to

Is my supply chain too complex?

Published December 13th, 2023 by Bonita Fowlersmith

Shippabo addresses the complexity of your supply chain by mapping the roles, processes, and intricacies in your supply chain through its collaborative supply chain visibility platform and onboarding process.

How does Allocation for my Fixed Rate Contract work?

Published April 30th, 2025 by Bonita Fowlersmith

In fixed-rate contracts with an NVOCC, allocation refers the weekly capacity set aside to support that business, the allocation is based on port pairs and is based on the consistent weekly volume the customer can deliver.

Customs Hold

Published January 5th, 2024 by Bonita Fowlersmith

A customs hold is a situation whereby goods or cargo are held and examined by customs officials before they are allowed to proceed into a country. It's a standard procedure to ensure that all taxes, duties, and regulations have been adhered to, and that the goods being brought into the country are legal and properly declared. The cargo is not allowe

How to Send a Message & Message Threads

Published December 11th, 2023 by Bonita Fowlersmith

The messaging tab in the Shippabo platform simplifies tracking and managing communications within your shipment. With the ability to send messages to various stakeholders, such as suppliers, the Shippabo team, truckers, and even within your team, it serves as a versatile tool for efficient collaboration. By replying to platform messages within threa

Messages: Where Can I check them?

Published December 11th, 2023 by Bonita Fowlersmith

The Shippabo platform simplifies the process of checking messages you may receive from any partners involved in your shipment. In this overview, we'll show you where to access and manage your messages within the Shippabo platform. Within each individual shipment, you have a “Messages” tab on your shipment navigation bar, this is where all of your

How Do I Respond to Messages Sent Using the Platform?

Published December 13th, 2023 by Bonita Fowlersmith

We have a guide overviewing how to send messages within the platform, check it out here !

Can I use the Shippabo platform to track documentation?

Published December 13th, 2023 by Bonita Fowlersmith

Yes, you can utilize the platform to track your various shipping documents. Our platform allows you to easily upload documentation that is tied to particular milestones within your shipment, such as commercial invoice & packing list, allowing you to avoid having any documentation slip through the cracks.

What is Shippabo's tariff?

Published April 4th, 2025 by Bonita Fowlersmith

Galleon Technology, Inc. DBA Shippabo - NVOCC FMC No. 025931, herein referred to as Carrier, and is subject to Carrier's governing rules tariff (025931-002) which is accessible at www.dpiusa.com in compliance with FMC Regulations as provided in 4 CFR 532. You can access all FMC tariffs published by DPI. Access to FMC tariffs is provided free of cha

Release Date

Published January 5th, 2024 by Bonita Fowlersmith

The date the shipment is released. There are two important release dates: (1) the master bill release by the origin freight forwarder to the destination freight forwarder and (2) the house bill release by the shipper to the buyer.

How to assign a Delivery Location to a Shipment

Published December 11th, 2023 by Bonita Fowlersmith

Your browser does not support HTML5 video. Adding a Location to a Shipment To find the shipment you'd like to add a delivery location to, click Shipments in the top navigational menu then search and select the shipment from the list. Before a delivery location is able to be added, the delivery role must be assigned within the Partners tab of your

Creating a Report to Track Customs Entry

Published December 9th, 2023 by Bonita Fowlersmith

The Shippabo platform serves as an invaluable resource for managing and tracking your customs entry process, facilitating timely customs releases. This concise tutorial will guide you in setting up an automated report to keep you and your team updated on the current entry statuses of your shipments, ensuring a streamlined and well-informed customs c

How to Use Shipment Filters

Published December 9th, 2023 by Bonita Fowlersmith

Employing filters effectively enhances the customization of your shipment view, presenting the precise data that your team requires for informed decision-making. To begin utilizing filters, navigate to the Shipments page and click on the "Filters" button, enabling you to easily refine your shipment data display. Immediately, you will see several

How to add a Payment Method

Published December 11th, 2023 by Bonita Fowlersmith

Shippabo makes it easy for users to securely store preferred payment methods for current and future shipping invoices. Shipping invoices can be paid in one of three ways: with a credit card, using a bank account, or using a check or wire transfer. Outstanding balances will incur 3% fees if paid using a credit card. If paid using a bank account, no a

Less than Container Load (LCL)

Published January 4th, 2024 by Bonita Fowlersmith

LCL refers to a shipment of cargo that does not fill up an entire standard container. These smaller loads are typically consolidated with other shipments for the same destination, making it a cost-effective option for shippers who do not have enough goods to fill an entire container.

Am I Able to Consolidate My Container With Multiple Suppliers?

Published December 13th, 2023 by Bonita Fowlersmith

Yes! We have the ability to book your container as a consolidated shipment with multiple suppliers contributing cargo to fill the container. The suppliers will just need to be located within close proximity to each other to be utilizing the same port of loading and consolidation location.

How to Create a Shipment Request to an Inland Location

Published July 25th, 2024 by Bonita Fowlersmith

This guide will show you how to create a shipment request to an inland location. Step 1: Rate Request You'll be prompted to enter some basic details for your shipment, such as: Origin: Shipper & Port of Loading Destination: Consignee & Port of Discharge. Note: If you would like your shipment quoted to an inland location, please enter that

Utilize Shippabo to Log your Product Data & HTS codes

Published December 11th, 2023 by Bonita Fowlersmith

Leveraging the product report on the Shippabo platform is an excellent strategy for managing your inventory effectively. Real-time SKU level tracking enables you to monitor the quantity of each SKU across different stages in the supply chain. This enhanced visibility empowers your sales team to confidently sell more products, knowing that the requir

Private Views vs. Shared Views

Published August 20th, 2024 by Bonita Fowlersmith

Custom views allow you to tailor shipments or container lists to your team's needs. Now, you can designate views as private or shared. Private views are for personal use, while shared views enhance team collaboration and transparency. Let's discover how to designate views as private or shared. First, navigate to your Shipments or Containers page,

Shipment Walkthrough: Key Features

Published January 24th, 2025 by Bonita Fowlersmith

We understand the abundance of information contained within each individual shipment, so we have prepared a quick guide to highlight the key components you will likely engage with the most. Your browser does not support HTML5 video. Details Tab: This section allows you to update crucial milestones and information related to your shipment, incl

Entering Container Return Information

Published December 11th, 2023 by Bonita Fowlersmith

To enter your container’s return information in the platform, you will navigate to the Containers tab of the specific shipment. Beneath the Container Details, you’ll want to press on Quick View. From here, select the Delivery tab. Next, select the Edit Icon, on the right side. From here, a pop-out will generate which allows you to edit the containe

How Does Shippabo Handle Invoices?

Published December 13th, 2023 by Bonita Fowlersmith

The Shippabo Operations Team can provide a variety of services for our clients depending on the solutions they need. As such, shipments we handle can have more than one invoice attached to them. However, Shippabo will do our best to only issue one invoice to you. There are a variety of invoices that Shippabo will send to you. Which you receive depen

How to Check the Status of your Shipment

Published March 21st, 2024 by Bonita Fowlersmith

In this guide, we provide a clear and concise overview of how to utilize the Shippabo platform to effectively check the status of your shipment. Shipment status tracking is key to optimizing logistics and supporting a seamless process. Your browser does not support HTML5 video. First, navigate to your Shipments list. Search Bar You can utili

Updating your PO & Reference Number

Published December 11th, 2023 by Bonita Fowlersmith

Purchase Order (PO) & Reference numbers play a crucial role in tracking your various shipments. The Shippabo platform simplifies the process of adding a PO number to your existing shipment, ensuring organized and efficient management of your orders. When you’re in the platform, you will see the global navigation bar on the top. You’ll want to

Updating Milestone- Shipment Completed

Published December 11th, 2023 by Bonita Fowlersmith

Once your shipment is successfully delivered, it's crucial to document this status in your records to ensure seamless organization! Let's walk through the swift and straightforward process of marking your shipment as completed on the Shippabo platform. Navigate to the specific shipment that you would like to mark as complete, and go to the Overvie

Customizing your Dashboard

Published December 8th, 2023 by Bonita Fowlersmith

💡 The Shippabo Dashboard has been enhanced to empower users in crafting a highly personalized workspace, uniquely tailored to their individual responsibilities and workflow preferences. The dashboard now offers a comprehensive suite of widgets, designed to be selected and arranged as per the user's requirements for an efficient and seamless work exp

How long does onboarding take?

Published December 13th, 2023 by Bonita Fowlersmith

Average onboarding takes 2-10 business days, depending on the complexity of your supply chain. When you begin the onboarding process, you can expect the following steps: Our team dedicated to onboarding will arrange a quick call with you to finalize the setup of your account on our platform and equip you with the necessary tools to start tracking yo

Full Container Load (FCL)

Published January 4th, 2024 by Bonita Fowlersmith

A shipment that takes up the entire container. Container types can include: 20’, 40’ 40’HC, 45’.

Updating Milestone- ISF

Published December 11th, 2023 by Bonita Fowlersmith

To enter your ISF milestone in the platform, you will navigate to the Overview tab of the specific shipment. Next, scroll down to the section of the overview tab labeled Milestones. Next, click on the Importer Security Filing (ISF) section. You can now browse your computer for the ISF document you would like to upload. Once you’ve uploaded your fi

Uploading your AMS Bill File

Published December 11th, 2023 by Bonita Fowlersmith

To update your shipment’s House Bill File, navigate to the Details section of the specific shipment. At the top of the page, you’ll see the box labeled Shipment Information. Hover over the bottom section of this box to make the edit tool appear, and select it. A side panel will appear, allowing you to upload the House Bill File. You can drag and dro

How to Bulk Approve Multiple Quotes

Published March 28th, 2024 by Bonita Fowlersmith

The Shippabo platform streamlines your workflow by offering a seamless method for bulk approving multiple quotes with a single, effortless action. Your browser does not support HTML5 video. First, navigate to your Shipments list. Next, navigate to your Proposal lifecycle, within your views panel on the left hand side. Utilize the toggle feat

Do I Need to Fill Out a Credit Application?

Published December 13th, 2023 by Bonita Fowlersmith

We strongly recommend completing the credit application and establishing credit terms with Shippabo. If you choose not to have credit, you will be required to pre-pay for your shipments prior to delivery.

If I am a visibility user, can I still submit a quote for freight?

Published December 13th, 2023 by Bonita Fowlersmith

Yes, absolutely! To submit a freight quote request, simply press “New” on the top navigation bar in the platform, and select Quote. From here, you can confirm the services you’d like a quote for.

U.S. Customs and Border Protection (CBP)

Published January 5th, 2024 by Bonita Fowlersmith

A U.S. government agency in charge of reviewing entries documents and collecting import or export taxes. Learn more about the U.S. Customs clearance process here .

Keeping track of your Last Free Day

Published December 9th, 2023 by Bonita Fowlersmith

Monitoring your Last Free Day (LFD) is an essential aspect of effective supply chain management. Implementing automated reports and custom views can significantly enhance the visibility of your LFD, helping you and your team stay up to date, reduce demurrage, and maintain overall shipping costs. This tutorial will guide you through the process of cr

Entering Estimated & Actual Delivery Dates through your Containers Tab

Published December 11th, 2023 by Bonita Fowlersmith

Inputting scheduled and actual delivery dates into the platform allows you to effectively track your deliveries and generate insightful reports. This, in turn, enables you to identify trends and assess the performance of your various trucking partners, ultimately optimizing your logistics operations. To enter your container’s delivery dates, you w

Completing your Credit Application

Published December 11th, 2023 by Bonita Fowlersmith

A Credit Application is a way to establish credit with Shippabo. We recommend that all clients set up a line with us, as this is the best way to keep your supply chain moving. Submitting Your Credit Application Prior to your first onboarding call, our onboarding team will send you a link with steps to complete. Within that link you'll see Power of

Carrier

Published January 4th, 2024 by Bonita Fowlersmith

A carrier is a company that is responsible for transporting goods from one location to another. Carriers can be either land-based, such as a trucking company, or water-based, such as a shipping line.

How to Create a Custom Container View

Published December 11th, 2023 by Bonita Fowlersmith

Container views play a vital role in streamlining supply chain teams' workflows. The Shippabo platform is designed to offer flexibility and customization, enabling users to create views with relevant data that cater to specific responsibilities or multiple teams' requirements. Managing large lists of shipments can be daunting; hence, Shippabo provid

How to Send a Chat on a Document

Published December 11th, 2023 by Bonita Fowlersmith

The platform allows you to send messages specifically related to a particular document. You’ll want to first navigate to the Documents tab of the specific shipment. Next, select the document and click on the chat icon, all the way to the right. A document chat slide-over will appear, where you can view any existing chats associated with the documen

Is there a platform fee?

Published December 13th, 2023 by Bonita Fowlersmith

When you purchase freight forwarding services from Shippabo, you gain access to a platform that allows you to easily manage your shipments. Our customers have found that paying for tracking and management of their shipments booked with other forwarders, in the same system, gives them a comprehensive view of their entire supply chain. We offer a comp

Shippabo’s Quoting Process

Published December 11th, 2023 by Bonita Fowlersmith

Shippabo's platform streamlines the process of obtaining a quote for your upcoming shipment. As soon as you have the essential information for your quote request, you can effortlessly initiate the procedure within the Shippabo platform, ensuring a convenient and efficient experience in managing your logistics needs. Check out our article How to cr

Managed Shipment Lifecycles

Published March 6th, 2024 by Bonita Fowlersmith

Every shipment has a lifecycle that is detailed in the Shippabo platform. This ensures visibility and predictability by allowing users to know where in the shipping process a shipment is. In short, the lifecycles of a shipment are as follows: Planning Request Proposal Expired Pending Booked Transiting Arriving Arriving Inland Delivered Completed F

Uploading your AMS Bill Information

Published December 11th, 2023 by Bonita Fowlersmith

To update your shipment’s House Bill File, navigate to the Details section of the specific shipment. At the top of the page, you’ll see the box labeled Shipment Information. Hover over the bottom section of this box to make the edit tool appear, and select it. A side panel will appear, allowing you to upload the House Bill File. You can drag and dro

How to Add a New Product to your Catalog

Published December 11th, 2023 by Bonita Fowlersmith

The Shippabo platform offers a seamless way to monitor your product data with remarkable granularity. With SKU level visibility, your team can make informed decisions, confidently knowing the precise number of pieces for each SKU in transit. If you have new products you'd like to track within the Shippabo platform, adding them to your account can be

Get to know your Dashboard

Published December 8th, 2023 by Bonita Fowlersmith

The Shippabo platform is designed to be a seamless extension of your entire supply chain workflow, providing a fully customizable interface complete with an extensive assortment of widgets tailored to meet your specific requirements. The comprehensive list of available widgets caters to a wide array of needs, ensuring that your dashboard remains wel

What is a Commercial Invoice, and what Information is Needed on it?

Published May 8th, 2025 by Bonita Fowlersmith

A Commercial Invoice (CI) is a document utilized for customs declaration that specifies the value and quantity of the items being shipped. The information Needed on the Commercial Invoice is as follows: Country of origin (where the products were made) Full name and address of the supplier/manufacturer Full name and address of the importer of record

When Does my Shipment get Customs Cleared?

Published May 9th, 2025 by Bonita Fowlersmith

For ocean shipments, we typically complete U.S. Customs clearance about 5-7 days before your cargo arrives at the destination port.

How to Manage my Team’s Access

Published December 11th, 2023 by Bonita Fowlersmith

One of the key advantages of the Shippabo platform is its capacity to consolidate your entire team within a unified space, granting access to cohesive information. Providing each team member with access to the same reports significantly bolsters the efficiency of your business operations, resulting in a streamlined and well-coordinated organization.

Are My Suppliers Required to Use the Platform?

Published December 13th, 2023 by Bonita Fowlersmith

No. Your suppliers are not required to use the Shippabo platform. However, it is available to them and we do find that there is added value when suppliers choose to utilize the Shippabo platform. They are able to manage booking requests, upload documentation, and communicate directly with your team and the Shippabo team through the platform. Supplie

Dashboard Widgets: Use Cases

Published December 8th, 2023 by Bonita Fowlersmith

Dashboard widgets are a great way to curate a dashboard that is customized to you, aligned with your workflow and producing valuable insights on your shipments statuses. Let’s overview a few examples of use cases for dashboard widgets! Total Active Shipments Total Active Shipments- Arriving + Inland Add the total active shipments widget to your d

Shippabo Glossary

Published November 14th, 2023 by Bonita Fowlersmith

This is a auto-generated Article of all your definitions within the glossary. Glossary This is a auto-generated Article of all your definitions within the glossary. All

Uploading Master Bill File

Published December 11th, 2023 by Bonita Fowlersmith

To update your shipment’s Master Bill File, navigate to the Details section of the specific shipment. At the top of the page, you’ll see the box labeled Shipment Information. Hover over the bottom section of this box to make the edit tool appear, and select it. A side panel will appear, allowing you to upload the Master Bill File. You can drag and d

Consignor

Published January 4th, 2024 by Bonita Fowlersmith

A party (usually a shipper) in transportation documents (bill of lading) that made or sold the cargo.

Securing Booking Space

Published December 14th, 2023 by Bonita Fowlersmith

Our dedicated team works relentlessly to secure space for your cargo on a vessel. However, the timely booking and adherence to the schedule depend on the collaboration of everyone involved in the process. Vessel space may encounter delays due to factors like inclement weather, port congestion, vessel maintenance, and rescheduling by the steamship li

Updating Milestones- Commercial Documents

Published December 11th, 2023 by Bonita Fowlersmith

Your browser does not support HTML5 video. To enter your commercial documents milestone in the platform, you will navigate to the Overview tab of the specific shipment. Next, scroll down to the section of the overview tab labeled Milestones. Next, click on the commercial document you would like to update, either Packing List or Commercial Invoice. S

Individual Shipment Activity Feed

Published December 11th, 2023 by Bonita Fowlersmith

Every shipment in the Shippabo platform features an activity log, which provides a comprehensive and streamlined view of your shipment's progress. This log allows you to observe the entire process holistically or focus on specific categories, depending on the information you require. This real-time visibility ensures that you remain informed and in

Applying for & Renewing a Customs Bond

Published December 11th, 2023 by Bonita Fowlersmith

Using the Shippabo platform, you'll be able to apply for a U.S. Customs Bond or a Bond Renewal, and our Operations team will facilitate the request on your behalf. This quick tutorial will show you how to submit those types of requests. Applying for a Customs Bond When applying for U.S. Customs Bonds, first click on your initials in the upper righ

How to Approve or Reject a Quote

Published December 14th, 2023 by Bonita Fowlersmith

Upon receiving your quote from the Shippabo team, your feedback is invaluable in helping us tailor our services to you most effectively. Now, let's take a moment to walk through how to respond to a quote once you've received it. Your quotes all live within the Quotes tab of your shipment. If no quote has been issued yet, you will see a notice lett

Can I Update the Partner Roles within Multiple Shipments at Once?

Published February 22nd, 2024 by Bonita Fowlersmith

Yes, you can! Simply navigate to your shipments tab, and select the shipments that you wish to update. Once you select multiple shipments, the bulk actions panel will appear at the bottom of your screen. Select the option “Update Roles” all the way to the right. From here, you can select the specific role you'd like to update, and the company that y

How Far in Advance Do I Need to Submit My Booking Request?

Published December 13th, 2023 by Bonita Fowlersmith

The more notice we are given for your upcoming shipment, the better chance we have at securing sailing space that corresponds with your cargo ready date. We are currently advising our clients to book at least 4-5 weeks in advance.

User Roles & Permissions

Published January 11th, 2024 by Bonita Fowlersmith

Your updated user roles and permissions area offers enhanced support and flexibility. Now, you can assign operations, admin, and financial roles to your team members within the platform. How to View & Edit User Roles To access all of the platform users within your team, press your profile icon in the upper right hand corner, and select Team.

Freight Forwarder

Published January 4th, 2024 by Bonita Fowlersmith

Also known as a destination or origin agent, the freight forwarder is a person or company that facilitates cargo movement and arranges shipments for arrival at the destination or origin port.

Updating Milestone- AMS

Published December 11th, 2023 by Bonita Fowlersmith

To enter your AMS milestone n the platform, you will navigate to the Overview tab of the specific shipment. Next, scroll down to the section of the overview tab labeled Milestones. Next, click on the Automated Manifest System (AMS) section. You will be directed to the Details section of your shipment with a side panel automatically opened. You can

Shipment Conditions

Published December 11th, 2023 by Bonita Fowlersmith

Each of your shipments has an automatically updated condition assigned. This reflects the difference between Shippabo's original delivery date prediction and its real-time, constantly updated delivery date prediction. The Delivery Condition gives you an instant snapshot of your shipment status, comparing current performance to the original estimated

Communications Tool

Published December 11th, 2023 by Bonita Fowlersmith

Effective communication is crucial for your supply chain, requiring transparent dialogue with a multitude of stakeholders, including your suppliers, in-house team, clients, trucking partners, and warehouse staff. Shippabo's innovative communication tool streamlines this complex process, allowing for effortless updates to all parties involved. To a

How to Search for a PO Number

Published January 9th, 2024 by Bonita Fowlersmith

Locating your PO’s in the Shippabo platform is an easy and straightforward process, and can help to ensure you don’t mistakenly enter duplicate shipments. You can utilize the global search bar, located at the top of your platform screen. Begin typing your PO number. If your PO number is assigned to a shipment in the Shippabo platform, the ship

Adding Logistic Partners to your Supply Chain Network

Published December 11th, 2023 by Bonita Fowlersmith

Find Your Partners In-App To find your logistics partners in the Shippabo platform, click on your initials in the upper right hand corner. This will show a drop-down menu, Click on Partners. Here, you can view all your current partners that have been added to your supply chain network, in addition to creating and adding new ones. Adding Partne

Get to Know your Stage Details

Published December 11th, 2023 by Bonita Fowlersmith

The stage details tab is tailored to each individual shipment and offers a comprehensive overview of specific location information from the origin to the destination, including container details. This feature provides valuable insights and helps track the shipment progress more efficiently. To access the stage details tab, navigate to your specifi

How to Approve or Reject a Quote

Published December 11th, 2023 by Bonita Fowlersmith

Upon receiving your quote from the Shippabo team, your feedback is invaluable in helping us tailor our services to you most effectively. Now, let's take a moment to walk through how to respond to a quote once you've received it. Once your quote is ready, as long as you have your Quote Ready notifications enabled, you will receive an email alerting

Your Shipment Timeline: Now Accessible Across Multiple Tabs

Published April 9th, 2025 by Bonita Fowlersmith

Your shipment timeline is a vital component of your logistics information. It encompasses key data points including the cargo ready date, the origin and destination ports, and the estimated delivery date. To enhance your experience on the Shippabo platform, we've integrated the timeline into multiple tabs for each shipment. Begin by navigating to

How to Assign a Partner

Published December 11th, 2023 by Bonita Fowlersmith

To assign a partner within your shipment, first navigate to the Partners section of the specific shipment. Next, click Assign Partners in the upper right hand corner. From here, you’ll be prompted to enter the Company, (optional user), and role of the partner. You can use the scroll bar to see all of your options for selecting their role. You are a

Will Shippabo work with my forwarders/partners?

Published December 13th, 2023 by Bonita Fowlersmith

At Shippabo, we understand that businesses may work with multiple freight forwarders for different services in their supply chain. Our platform is designed to make it easy for users to coordinate with their preferred customs brokers, trucking partners, and suppliers. This ensures smooth collaboration throughout the shipment process. All stakeholders

Adding to your Watch list

Published December 8th, 2023 by Bonita Fowlersmith

For users handling critical cargo or requiring close monitoring of specific shipments, the watchlist feature serves as the ideal tool to facilitate effective shipment tracking. Empowering you with real-time visibility and streamlined oversight, the watchlist enables a more focused approach to shipment management and ensures that vital transit inform

Is Shippabo an NVOCC?

Published December 13th, 2023 by Bonita Fowlersmith

Shippabo is a Non-Vessel Operating Common Carrier (NVOCC) that offers various freight transportation services such as ocean, air, drayage, and trucking. Additionally, we provide Customs services, duty drawbacks, and other related services through our partners. Our platform helps shippers manage their supply chain effectively in a single place.

How to Manage your Lifecycle Views

Published October 11th, 2024 by Bonita Fowlersmith

We've introduced the ability to manage your lifecycle views within your Shipments & Containers tab. This feature allows you to dictate which lifecycle views appear in your view panel. First, navigate to your Shipments or Containers tab. Next, navigate to your views panel, located on the left side of your screen. Select the section labeled Li

Special Cargo

Published January 5th, 2024 by Bonita Fowlersmith

Cargo that faces additional regulations from various other government agencies — in addition to the requirements of U.S. Customs — are considered special cargo. Examples include food, plant and wood products, drugs, and firearms.

Dimensional Weight (DIM)

Published January 4th, 2024 by Bonita Fowlersmith

Dimensional weight is a method of calculating shipping charges based on the dimensions of the shipment, rather than its actual weight. Dimensional weight is typically used for shipments that are lightweight but large in size, such as furniture or appliances.

Does Shippabo Offer Service to Canada?

Published December 13th, 2023 by Bonita Fowlersmith

Yes, we can assist you with importing shipments into Canada.

How to Track a Shipment

Published April 11th, 2025 by Bonita Fowlersmith

The Shippabo platform makes it seamless to track your shipments. Let's dive into how to do this for an individual shipment, or through your shipment list. How to track one Shipment at a Time Once you're logged into the Shippabo platform, use the global search bar to type your shipment ID number, container number, PO number, or other identifying

How do I Request a Quote?

Published April 22nd, 2025 by Bonita Fowlersmith

To request a quote within the Shippabo platform, press New on your top navigation bar, and then press Book Shipment. You can now choose from creating a shipment, planning a future shipment, or booking a shipment from your rate sheet, if you have a rate sheet on the Shippabo platform. You can fill out the shipment details, and your quote request wi

How to add a Payment Method

Published December 11th, 2023 by Bonita Fowlersmith

Shippabo makes it easy for users to securely store preferred payment methods for current and future shipping invoices. Shipping invoices can be paid in one of three ways: with a credit card, using a bank account, or using a check or wire transfer. Outstanding balances will incur 3% fees if paid using a credit card. If paid using a bank account, no a

E-mail Notification Settings

Published December 11th, 2023 by Bonita Fowlersmith

When a new account is created from you, your team members, and your supply chain partners, that account is opted into certain email notifications. Not all email notifications are necessary for everyone, and if at any point someone wishes to turn off a notification they can do so very easily. Updating Email Notifications To find the email notificat

How to Update Partner Roles for Multiple Shipments

Published February 22nd, 2024 by Bonita Fowlersmith

The Shippabo platform allows you to easily update the partner role for multiple shipments at once, saving you time when updating your shipments. To update the partner role for multiple shipments at once, you'll first want to navigate to your shipments list. Next, use the checkbox tool to select all of the shipments you wish to update the rol

Updating your PO & Reference Number

Published December 11th, 2023 by Bonita Fowlersmith

Purchase Order (PO) numbers play a crucial role in tracking your various shipments. The Shippabo platform simplifies the process of adding a PO number to your existing shipment, ensuring organized and efficient management of your orders. Your browser does not support HTML5 video. When you’re in the platform, you will see the global navigation bar

How to Schedule a Report

Published December 9th, 2023 by Bonita Fowlersmith

Automating reports is essential for efficient collaboration among teams and partners, eliminating the need to manually share spreadsheets and constantly verify recipient lists. Shippabo's Schedule Report feature empowers users to generate and distribute tailored reports, ensuring the right stakeholders receive the right data at the right time. Let’s

Entering your Container Available Date

Published December 11th, 2023 by Bonita Fowlersmith

To enter your container’s available date in the platform, you will navigate to the Containers tab of the specific shipment. Beneath the Container Details, you’ll want to press on Quick View. From here, select the POD option. Press the Edit icon. This will generate a pop-out which allows you to enter the information. Scroll down until you see the Av

What Languages Are Available in the Platform?

Published December 13th, 2023 by Bonita Fowlersmith

Currently, Shippabo's platform is only available in English and Chinese.

Consignee

Published January 4th, 2024 by Bonita Fowlersmith

The party (usually a buyer) in transportation documents (bill of lading) that orders the cargo. The consignee is typically located where the cargo will ultimately be delivered, unless otherwise instructed. They are the owner of the cargo for the purpose of filing customs declaration and paying duties and taxes.

Understanding Customs Holds

Published December 11th, 2023 by Bonita Fowlersmith

A US customs hold on an import refers to a situation where the United States Customs and Border Protection (CBP) temporarily withholds the release of imported goods. This hold is placed on international freight to ensure compliance with various regulations, safety standards, and proper documentation. There are several reasons why CBP may place a h

Can I Have a Shipment Delivered Directly to a Client's Location?

Published December 13th, 2023 by Bonita Fowlersmith

Yes, we are able to arrange delivery of your shipment directly to your client. Please contact your account manager to work out details on deliveries.

How to Manage all of your PO's on the Shippabo Platform

Published May 22nd, 2025 by Bonita Fowlersmith

Juggling numerous POs across different suppliers and keeping track of every impending order can be a daunting task. Let's explore the enhanced method available on the Shippabo platform that simplifies the management of all your POs Your browser does not support HTML5 video. Where to Locate your PO's First, select the Finance tab from your top na

How to Create a Shippabo View Tracking Shipment

Published December 11th, 2023 by Bonita Fowlersmith

As soon as you have your shipment booked and you’ve received your MBL or container number, you can start tracking it with Shippabo’s visibility! To create your tracking shipment in the platform, you’ll want to press “New” at the top of your screen on your navigation bar. Select Track a Shipment. The information needed for you to create your visi

Merged Overview and Details Tabs

Published May 22nd, 2025 by Bonita Fowlersmith

To simplify your navigation and make your workflow more intuitive, we've combined the Overview & Details pages into a single, streamlined interface. This guide will give you an overview of the changes. Begin by navigating to a specific shipment. Select the "Overview" tab from the left hand navigation panel. Beneath the timeline, you'll notic

Utilizing Shipment Queues

Published December 9th, 2023 by Bonita Fowlersmith

Creating shipment queues is an effective strategy for obtaining a more detailed view of multiple shipments at once, enhancing your team's workflow and overall efficiency. While browsing your shipment overview list, you'll notice a checkbox next to each shipment ID on the left-hand side. You can either select individual shipments or choose all visi

How to Add or Edit Product Quantity & Value

Published December 11th, 2023 by Bonita Fowlersmith

To enter your container’s product quantity in the platform, you will go to the Products tab of the specific shipment. Next, select Customs Clearance Cargo List. From here, you can select a specific SKU to edit by clicking into it. You can add a new SKU by pressing Add Products. Once you’ve made your changes, press Save.

Submitting your Importer Security Filing

Published December 11th, 2023 by Bonita Fowlersmith

An Importer Security Filing (ISF) , also known as a 10+2 , is a filing mandated by U.S. Customs and Border Protection for all ocean imports to the USA. ISFs must be submitted 24 hours before the ETD of the last foreign port. Failure to file your ISF on time may result in a $5,000 penalty by customs for non-compliance. You may also be fined this amou

How to Assign Partners to a Shipment

Published December 11th, 2023 by Bonita Fowlersmith

To assign a partner within your shipment, first navigate to the Partners section of the specific shipment. Next, click Assign Partners in the upper right hand corner. From here, you’ll be prompted to enter the Company, (optional user), and role of the partner. You can use the scroll bar to see all of your options for selecting their role. You are ab

Where can I access my rate sheet?

Published June 13th, 2024 by Bonita Fowlersmith

You can access your rate sheet within the Shippabo platform by pressing your profile icon in the the upper right hand corner. Under the Explore section, select View Rate Sheet.

Uploading your House Bill Information

Published December 11th, 2023 by Bonita Fowlersmith

To update your shipment’s House Bill information, navigate to the Details section of the specific shipment. At the top of the page, you’ll see the box labeled Shipment Information. Hover over the bottom section of this box to make the edit tool appear, and select it. A side panel will appear, allowing you to edit the House Bill SCAC and Number. Once

Palletization

Published January 5th, 2024 by Bonita Fowlersmith

Palletization is the process of loading goods onto pallets (wooden platforms) in order to facilitate shipping and handling. It allows for shipments to be easily moved with forklifts or pallet jacks and can also help to protect goods from damage during transit.

Uploading your House Bill File

Published December 11th, 2023 by Bonita Fowlersmith

To update your shipment’s House Bill File, navigate to the Details section of the specific shipment. At the top of the page, you’ll see the box labeled Shipment Information. Hover over the bottom section of this box to make the edit tool appear, and select it. A side panel will appear, allowing you to upload the House Bill File. You can drag and dro

How is my health score calculated?

Published December 13th, 2023 by Bonita Fowlersmith

An advanced algorithm incorporates and evaluates various factors, drawing insights from our carrier and partner data, coupled with real-time updates and signals originating from carriers, ports, and terminals. This in-depth analysis covers every segment of your shipment, from origin to destination, providing a reliable measure of shipment health.

Master Bill of Lading (MBL)

Published January 4th, 2024 by Bonita Fowlersmith

A bill of lading issued by the carrier to a freight forwarder as a receipt of goods. This bill will show the origin freight forwarder as the consignor and the destination forwarder as the consignee.

What is a rate sheet?

Published June 13th, 2024 by Bonita Fowlersmith

Your rate sheet is the way that the Shippabo team can communicate the current market rates for your specified shipping lanes. The Shippabo team will update your rate sheet every two weeks as we receive updated rates from the carriers, and you can book shipments directly from your rate sheet. Please contact your account manager if you would like to c

How Do I Know What Shipments Need Commercial Invoices and Packing Lists Uploaded?

Published December 13th, 2023 by Bonita Fowlersmith

You can actually create and save a custom view to see that! Once that view is saved you can login at any time, click on the view and see which shipments are on the list in real time. In fact, you can even set up a scheduled report to be sent to you on any regular basis with a list of which POs, containers, or shipments you need documents for that we

Shipment End to End: Visibility

Published December 11th, 2023 by Bonita Fowlersmith

Mastering the art of tracking your shipment on Shippabo is a breeze once you understand the process. In this guide, we take you through each step of tracking your shipment from booking to completion. Initiate Tracking Once your shipment is booked and you have your MBL or container number, you're ready to begin tracking your shipment. Just enter th

User Roles & Permissions

Published January 4th, 2024 by Bonita Fowlersmith

Your updated user roles and permissions area offers enhanced support and flexibility. Now, you can assign operations, admin, and financial roles to your team members within the platform. How to View & Edit User Roles To access all of the platform users within your team, press your profile icon in the upper right hand corner, and select Tea

Customs Declaration

Published January 5th, 2024 by Bonita Fowlersmith

A customs declaration is a document that is used to list the items that are being shipped, as well as their value, in order to calculate import duties and taxes. The customs declaration must be completed by the sender and submitted to customs authorities prior to shipment.

How to Cancel a Booking Request

Published December 14th, 2023 by Bonita Fowlersmith

We acknowledge that circumstances can change during the supply chain process. Whether it's due to a canceled order, finding alternative support, or an accidental duplicate entry, there may be instances when you need to cancel a shipping request. Rest assured that canceling a shipping request is a simple process and can be done within the platform by

Intermodal

Published January 5th, 2024 by Bonita Fowlersmith

A method where the freight is transported using two or more modes of transportation - such as truck and rail.

What is a shipment health score?

Published December 9th, 2023 by Bonita Fowlersmith

The Health Score, unique to each shipment, is calculated using a combination of historical data, real-time updates, and status information obtained from carriers. This comprehensive approach ensures an accurate assessment of your shipment's health. The health score will begin calculating once the shipment is booked. The base for your health score is

Adding HTS Code Information to your Shipment

Published December 11th, 2023 by Bonita Fowlersmith

To enter your cargo’s HTS details in the platform, you will navigate to the Products tab of the specific shipment. Next, select the menu icon, which is the 3 dots in the right side. Select Edit Products. From here, select ISF Cargo List. Now, you can edit an existing product’s HTS, Origin Country, and description by pressing into that line item, o

Shippabo View Shipments Checklist

Published January 18th, 2024 by Bonita Fowlersmith

This checklist provides an overview of the data points you can personally input for your Shippabo View shipments, to ensure that you maximize the benefits of tracking your shipments. Data to get the Shipment Started: MBL Number: The Master Bill of Lading number for your shipment Carrier: The steamship line who your shipment is booked with Data t

Clearing Customs & Paying Duties

Published December 11th, 2023 by Bonita Fowlersmith

Using the Shippabo platform and working with our Operations Teams, businesses can move their products through customs and pay any duties assessed. Or if you prefer to use a personal broker that works for us! You'll want them to join your supply chain network on the Shippabo platform. This quick guide will walk you through that process. Using Your

How to Create a Custom Shipment View

Published December 9th, 2023 by Bonita Fowlersmith

Shipment views play a vital role in streamlining supply chain teams' workflows. The Shippabo platform is designed to offer flexibility and customization, enabling users to create views with relevant data that cater to specific responsibilities or multiple teams' requirements. Managing large lists of shipments can be daunting; hence, Shippabo provide

Your New Logistics Partners Page

Published December 15th, 2023 by Bonita Fowlersmith

Welcome to a comprehensive guide to navigating your new logistics partners page. Accessing this page is similar to the legacy system; simply click on your profile icon located in the upper right corner and select Partners. Your partnerships are organized by partner type, giving you a high level look at how many partners you have saved within eac

Signing your Power of Attorney

Published December 11th, 2023 by Bonita Fowlersmith

It is common for businesses to sign a power of attorney so that freight forwarders may act on behalf of the consignor. If you would like Shippabo to perform tasks such as filing customs and submitting your importer security filings, a power of attorney is required. Prior to your onboarding call, our team will send you a link to your onboarding steps

Locations to Access your Shippabo View Tracking Details

Published December 11th, 2023 by Bonita Fowlersmith

Knowing where your shipments are is essential to your supply chain’s integrity. Utilizing Shippabo’s tracking capabilities can support your team and enable all stakeholders to have visibility and awareness into the location of your shipments. Using your Dashboard to Track Your dashboard features a real-time map that displays the location of your

Container Overview List

Published December 11th, 2023 by Bonita Fowlersmith

On the main navigation bar within the platform, you'll encounter an option labeled 'Containers'. This feature allows you to view your shipments at a container level, offering a more detailed perspective and enabling actions that are specific to each container. Now, let's delve into some of the functionalities available on your container overview pag

Will my suppliers see my rate sheet or quotes in the platform when they create a shipment through the new booking flow?

Published June 10th, 2024 by Bonita Fowlersmith

No - given your supplier’s partner role in the system, they'll only see two options for booking: Spot Rates and Future Shipments - not the Rate Sheet option, or your quotes for your shipments within the “Shipment Request” section.

Where does Shippabo ship from?

Published December 13th, 2023 by Bonita Fowlersmith

Shippabo’s focus is in the Asia to North America tradelane, but we also support our customers on a global basis, with a focus on cargo originating from Australia, Brazil, Turkey and North Europe to North America. Please contact our team to see if we can support your shipment.

New Booking Flow Part 3- Plan Future Shipments

Published May 31st, 2024 by Bonita Fowlersmith

Planning your shipments in advance is a great way to stay organized and ensure all of your upcoming PO's are accounted for. The Shippabo platform enables you to effortlessly store all of your future shipments. This guide will walk you through how to plan shipments in advance. Video Guide on how to Plan Future Shipments: Step by Step Guide on

Tracking your Detention & Demurrage

Published December 8th, 2023 by Bonita Fowlersmith

Effectively managing demurrage and detention is crucial in minimizing your overall supply chain expenses. Naturally, the goal is to prevent these charges from occurring altogether. However, given the complexities of real-life situations, it's essential to accurately monitor and track these costs, empowering you to identify and swiftly implement corr

Waiting Time

Published January 5th, 2024 by Bonita Fowlersmith

Waiting time refers to the period a truck driver spends waiting, typically at the pickup or delivery destination, for cargo to be loaded or unloaded. This could also include time spent waiting for clearance to enter a terminal, dock, or other stop. Depending on the terms of the freight contract, additional charges might be imposed if the waiting tim

Transport Type

Published January 5th, 2024 by Bonita Fowlersmith

The service that is requested of the shipping carrier. Available services include: container yard to container yard (CY CY), container yard to door (CY Door), and container freight station to container freight station (CFS CFS).

What Can my Partners see in the platform?

Published December 11th, 2023 by Bonita Fowlersmith

Given that the Shippabo platform empowers you to invite a diverse range of shipping partners who contribute to your shipments, it is natural to inquire about the scope of their accessibility. Let’s discuss the extent of their visibility within the platform. The Shippabo platform is meticulously crafted to facilitate collaboration among diverse par

Where can I Edit my Notifications Settings?

Published October 11th, 2024 by Bonita Fowlersmith

In the Shippabo platform, there's a few different ways that you can adjust your notification settings. Your settings can be accessed from Communications Modals, Teams Modal, or via the Settings menu in the profile menu. Communications Modal: Select your Communications modal from your main navigation bar. Select the gear icon. You will now

What Happens to Inland Shipments After Arriving at Port?

Published December 13th, 2023 by Bonita Fowlersmith

It's important to know what's happening with your containers at each point in the shipment lifecycle. This allows teams to keep their timelines up to date and make strategic adjustments to account for any changes that occur. This article will give you a quick rundown on what happens with your inventory after it has arrived at the POD. f you have a c

Overview Tab Functions

Published December 11th, 2023 by Bonita Fowlersmith

Your shipment details encompass various crucial data points that your team needs to be aware of in order to ensure a smooth logistics process. The individual shipment page now features a dedicated shipment navigation bar on the left side of the screen. Let's explore some of these valuable features and functions! Keep in mind that these can be conven

Where is Shippabo's China Team Located?

Published December 13th, 2023 by Bonita Fowlersmith

Our operations team in China is headquartered in Shenzhen.

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